We strive to provide our customers with the highest level of service possible. From first visit to order delivery and installation, we want you to be completely satisfied with your experience. If you received an item that was damaged in shipping, please fill out the form below and we’d be happy to assist you.
Our manufacturer’s provide great warrantees on their products and, unless specified otherwise, all products are covered by the manufacturer’s warranty. We kindly ask that you report any concerns you have within 30 days of the invoice date. If an issue arises after the first 30 days, we will do our best to assist you, but we will be subject to the restrictions and limitations imposed by our vendors. If labor is needed to fix the defective product(s), we will refer to the manufacturer’s product warranty to specify exact coverage unless specified in your statement of work.
We understand sometimes items need to be cancelled or returned. In the event you need to cancel or return a purchase from ACP CreativIT, items are subject to a 15% restocking fee. Due to licensing, opened software is not returnable. If the item you wish to cancel or return was a special order/non-stock item or an item that has been opened, we will contact the manufacturer and leverage our relationship with them for approval. In the events specified above, manufacturer approval will be required prior to the return. If the hardware is deemed defective, we would be happy to exchange this item. Support blocks are non-refundable and can be used for labor hours only. Refund checks will be mailed.
If you would like to return item(s), please fill out the form below and we will respond within 48 hours of your request. Once the return authorization has been approved, we kindly ask the merchandise to be returned within 7 days.
If you are returning items, please do not write on original packaging or boxes. In addition, save all boxes and packing material as they are required for returns/rebates and repairs.
We strive to be thorough in our returns policy to ensure the manufacturer will provide you with a refund. In the event ACP CreativIT staff inspects a return and finds it that does not meet manufacturers return authorization criteria, we will notify you and reserve the right to reject merchandise.
If you have additional questions, contact us at firstname.lastname@example.org.