Not every support issue can be called a catastrophe…until it prevents you or your team from being able to do your job. Outsourcing your help desk function can be a beneficial service. This allows you stay ahead of the curve, so you can focus on growing your business and driving positive outcomes to your organization. Many managed help desk services have adopted a proactive approach to network monitoring and IT maintenance, leading to less ticket creations and less end-user frustration.
In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, the list goes on. Without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt. With managed help desk, you can enjoy peace of mind knowing that certified technicians can quickly and efficiently resolve even your most complex technical problems.
NetAssist, ACP/CCCP’s managed services division, offers such a service and strives to become an extension of your existing IT department. NetAssist has a team of technicians who receive regular training, coaching and quality review to continuously sharpen their skills, and are backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.
NetAssist’s help desk provides a centralized resource to answer questions, troubleshoot problems and facilitate solutions to known problems. The managed IT services provide affordable support to small- and medium-sized businesses—keeping your computer systems up and running, and your people and business productive. NetAssist’s help desk support covers:
- Microsoft and Apple desktop operating systems
- Microsoft Office and leading third-party applications
- E-mail applications and web browsers
- Thin clients and virtual desktop infrastructure (VDI)
- Hardware and network troubleshooting
- Printer installation and support
- Mobile phones and tablets
- User administration
- Desktop performance problems
- Virus and malware infections
- New user creation and password resets
- And much more!
The key to your business’ success may prove to be a stable IT help desk support system that allows you and your team to focus on what’s most important versus the tedious and time-consuming end-user tickets. NetAssist’s help desk can serve as a seamless extension of your IT team and allow your valuable resources to focus on business objectives without sacrificing a positive end-user experience when they submit a ticket.
If you are interested in learning more about NetAssist’s help desk contact us at (920) 272‑2227 or firstname.lastname@example.org. You can also visit our NetAssist website here. We are happy to assist your business with managed backups using Datto, IT co-managed services, firewall and virtual security management, managed cloud services, transitioning to telework and more.